Author name: David Shavzin

Customer Experience – Customer Journey. Driver of Business Value

2. Exit Strategy and Succession Planning, 3. Value Creation, 4. Business Valuation / By

Customer Experience – Customer Journey. One More in Our Series on Key Drivers of Business Value: The Customer Experience Customer service, delight the customer, customer relationship, customer satisfaction, customer cultivation, customer experience, customer engagement, customer journey. to-MAY-to, to-MAH-to. Like with anything, language evolves.   But the basics remain: Your customers and potential customers experience you, […]

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Business Process Improvement Grew Revenue by 70% – a Client Case Study

3. Value Creation, 7. Success! Stories / By

Business process improvement efforts grew revenue by 70%. This focus on people, process and communication not only increased revenue but it reduced expenses, improved profitability and brought in significant government contracts. A business process focus improved internal operations and greatly enhanced the customer experience, driving customer loyalty and customer retention. Client: Small distribution business that

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Compliance Disaster or Compliance Profitability

2. Exit Strategy and Succession Planning, 3. Value Creation, 4. Business Valuation, 6. Business Risk / By

I have touched on these topics before and it is time to get into them again. Over the last few years, I have had clients that reduced the value of their business. They have ignored a basic tenet of building a company to maximize business value for their eventual transition, exit or succession plan. Call

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Focused Business Growth – Is Your Business Growing or Slowly Dying?

2. Exit Strategy and Succession Planning, 3. Value Creation / By

You have heard variations on this quote: “In this world you’re either growing or you’re dying, so get in motion and grow.”  ~ Lou Holtz This may be meant in a motivational way, but it is true in business. If you are not moving forward, you are moving backward, especially in today’s competitive world. Real

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Do You Have a Competitive Advantage? No, Really, Do You??

2. Exit Strategy and Succession Planning, 3. Value Creation, 4. Business Valuation / By

A Key Driver in Building Your Company’s Value Maximizing the value of your business is a process, requiring a focus on drivers of transferable business value. Competitive Advantage is one of those key drivers. “Why Should I Buy From You?” Whether you hear this question out loud or not, it is what every potential customer

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Our Client’s Personal Balance Sheet – Optimizing Business Value

8. Thoughts for Financial Advisors / By

A few thoughts for financial advisors… Business Value as a Benchmark for Growth When you put together your client’s balance sheet of personal and business assets for planning purposes, the value of their business is so often the biggest number – their most valuable asset by far. But, what do we do with that number?

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How Exit Planning & Succession Planning Will Make You More Profitable TODAY!

2. Exit Strategy and Succession Planning, 3. Value Creation, 8. Thoughts for Financial Advisors / By

“Procrastination is the art of keeping up with yesterday.” ~ Don Marquis Are you really going to be able to exit when you want to? So many of you are depending on your business to fund your retirement. But are you ready? Is the business ready? How are you going to make your business stand

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The Value Track – Exit Planning – A Client Case Study: VeenendaalCave

2. Exit Strategy and Succession Planning, 3. Value Creation, 7. Success! Stories / By

VeenendaalCave, Inc. was a leader in the commercial interior design industry, providing a full range of interior planning and design services to real estate developers and corporate clients. With 60 talented staff members, the firm was the leading provider of tenant development services for office property owners in the metro Atlanta market, as well as

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Beg For Customer Complaints – Grow Your Business – Maximize Value for Exit Planning

2. Exit Strategy and Succession Planning, 3. Value Creation, 4. Business Valuation / By

Beg For Customer Complaints. One More in Our Series on Key Drivers of Business Value: The Customer Experience. It’s More Than a Three-Question Survey! • You want to grow your business! • You want your business to run more efficiently! • You want new customers! • You want to keep all of your current customers!

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