Customer Retention – Are You Just Whisking It Past the Scanner? One More in Our Series on Key Drivers of Business Value: The Customer Experience and Your Business Processes. Listening to and integrating your customers’ (changing) needs and wants must be part of growing your business value over time. I often discuss operational excellence, […]
Customer Retention – Are You Just Whisking it Past the Scanner? Read More »
Exit Planning – Succession Planning – Nine Options for Exit So many variations to an exit plan! Here are just nine themes…a brief summary to get you thinking! Within each, there are many potential paths and tools to get there. There are also serious considerations to take into account. 1. Sell to 3rd party: An
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Trying new ideas for business growth is always a good idea. Building business value requires getting out of that rut we get into as individuals and as companies. “We have always done it this way, so why change? It can be hard to get out from under the day-to-day fires and step back to THINK.
One Crazy Idea for Business Growth Read More »
You will exit your business- you are not going to work forever. You may have a date in mind. However, you are not sure how to make it happen – how to retire and maintain your lifestyle. Do you have an exit strategy? You are asking yourself, “What is my business really worth?” “How do I
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Mitigating the inherent risk in all areas of company activity is a critical component of effectively managing your business. Risk is everywhere. I am talking about managing risk, not “risk management”. I make that distinction because when someone says “risk management,” we typically hear “insurance”. It’s boring, it’s expensive, nothing is going to happen…right? Wrong!
